LOCATION: Heath House, Cheadle Road, Uttoxeter, ST14 7BY

EMPLOYMENT TYPE: Part time – Initially 6 month fixed term contract, with a view to extending the contract if it successfully facilitates business development. See Details

This role covers both Heath House Conference Centre and Heath House Kitchen.

Heath House Conference Centre was established in 2005, and provides meeting rooms, training rooms, serviced offices and virtual offices. Please use the conference centre website to gain an understanding of this side of the company https://www.heathhouse-conference.co.uk/

Heath House Kitchen is a new restaurant which launched on 20^th May 2021. All food is freshly prepared and cooked onsite using a wide range of ingredients.  The restaurant is a relaxed and family friendly. We place a huge emphasis on providing our customers with a warm welcome and a high level of friendly and caring customer service.  

The purpose of the role is to provide support for the managing director, preventing interruptions, and allowing time for the director to carry out business development. Preventing interruptions is a key purpose of the role. Consequently, your daily duties will be variable and will include general reception duties, customer service, customer enquiries, administrative duties, organisational support and elements of hospitality.

This role will initially be for a fixed term of 6 months with a view to extending the contract if it successfully facilitates business development.

Previous experience in a similar role is preferred.

Job requirements

• Knowledge of Microsoft word, excel and outlook and ability to use basic functions on Xero.
• Excellent organisational skills
• Excellent customer service skills
• Good communication skills
• Excellent time keeping
• Reliability
• A willingness to do tasks outside of this job description

• To protect director’s time and prevent interruptions by acting as a gatekeeper. This will be by monitoring e-mails, phone calls and in-person enquiries from staff and customers; filtering those that can be dealt with by you and those that need the attention of the MD.
• Reception duties: answering the phone, dealing with enquiries and bookings for the conference centre and the restaurant. Providing information and support to customers over the phone and in person.
• Administrative duties: Processing, confirming, and tracking bookings for the conference centre and restaurant and ensuring that all relevant information is available in advance of the booking.
• Administration of the Uttoxeter Business Networking group; sending out reminder e-mails, compiling the delegate list, sending out receipts/statements.
• Finance duties: Generating and tracking invoices, credit control, entering data onto Xero. Processing petty cash. Collating wage information from time sheets and other sources (e.g. sick notes, holiday requests) for accountants to process, filing information and printing wage slips.
• Hospitality elements: Hospitality is not the main purpose of the role, but when other staff are busy, you will answer the door, welcome guests, deal with in-person enquiries, deliveries and other requirements, and occasionally provide teas, coffees or other hospitality support.

Reliable, hard working, honest, with the ability to engage with our guests and provide a high level of customer service and care.

• Excellent organisational skills
• Excellent customer service skills
• Excellent communication skills
• Excellent time keeping
• Accurate data entry skills and an attention to detail
• Flexibility and adaptability, with the ability to learn and apply information.
• A willingness to do tasks outside of this job description

You must also provide proof that you have the right to work within the UK

Heath House is a licensed premises. This role does not require you to serve alcohol, but as the role involves varied tasks, we reserve the right to ask you to provide age verification to establish if you are under or over 18.

Acceptable documents are valid passport or photo driving license. [Contact if you do not have these documents]

Hours: 16 hours: 4 days per week

Days: Tuesday to Friday

Times: 9:30am to 1:30pm (or 10am to 2pm)

There is a small amount of flexibility on the start time. Discuss this at the point of application.

National minimum wage

Please send an up to date CV to emma@pbm-group.co.uk

Queries via e-mail: emma@pbm-group.co.uk

Closing date for applications: 18^th June 2023